The Dana Measure of the Financial Cost of Conflict
Discover the hidden cost of conflict in your organisation.

The Dana Measure of the Cost of Conflict , in the form of this "online calculator", is one of the two instruments used for benchmarking in the Training System of the Mediation Training Instutute, a strategic plan for conflict management. The other instrument is the Dana Survey of Conflict Management in the Workplace.

This public version of the Dana Measure gives an estimate of the hidden cost of conflict in the workplace.

The Dana Measure is used in combination with the Survey and statistical sampling techniques to compare the avoidable cost of internal conflict for our clients.

Participate in a Certification Conference for Conflict Management in the Workplace and receive unlimited access to these tools for benchmarking, evaluation and measure of performance for your company or your clients.

This calculator contains formulas revised regularly based on research of the current industrial averages. The preliminary versions and the theory behind them are found in the books of Dr. Dana : Managing Differences and Conflict Resolution. Contact David Tudor at dtudor@mediationworks.com for French and German workshops.

©1984 by Daniel Dana. © 2003-2007 by Dana Mediation Institute, Inc.. ©2008 Germinal Knowledge (French version) and ©2009 Germinal Knowledge (German version). All rights reserved. For the authorization to use these instruments, contact Dr. David Tudor at   dtudor@mediationworks.com.


Instructions

Think of a conflict at work - one that you know well, or perhaps that you were, or are, involved in. Keep this conflict in mind in deciding what values to enter in the calculator.

Enter your estimates into the boxes below. Use the monetary units of your country, if you wish (without mixing units).

Only use whole numbers - without commas or decimals.

We recommend that you remain conservative in your estimates. The results showing the cost of conflict will be eye-openng without exaggeration.

Entering the data

Hourly employees involved in the conflict:
(If there aren't any, go to the next section.)
Number of individuals. Calculations assume full-time employment.
Average number of hours per week each individual spends involved in unproductive participation in conflict, including time distracted from productive work by thinking about or worrying about the conflict.
Average annual wage of the hourly individuals involved in the conflict
% Estimate of reduction in employees' job motivation, enthusiasm, and company loyalty resulting from the unresolved conflict
Number of unscheduled personal days taken off work by the individuals involved during the period of conflict.
Were any decisions affecting the business made by any of the hourly employees that may have been influenced by the conflict? (Yes = "1", No = "0")
Number of hourly employees were were involuntarily terminated, at least in part due to the conflict
Number of hourly employees who voluntarily terminated their employment during or shortly following the period of conflict.

Professional/managerial employees involved in the conflict:
Number of individuals. Calculations assume full-time employment.
Average number of hours per week each individual spends involved in unproductive participation in conflict, including time distracted from productive work by thinking about or worrying about the conflict.
Average annual salary of the professional/managerial employees involved in the conflict
% Estimate of reduction in employees' job motivation, enthusiasm, and company loyalty resulting from the unresolved conflict
Number of unscheduled personal days taken off work by the individuals involved during the period of conflict.
Were any decisions affecting the business made by any of the professional/managerial employees that may have been influenced by the conflict? (Yes = "1", No = "0")
Number of professional/managerial employees were were involuntarily terminated, at least in part due to the conflict
Number of professional/managerial employees who voluntarily terminated their employment during or shortly following the period of conflict.

Other variables:
Duration of the conflict in weeks per year (maximum 52)
Were work flow, job design, reporting relationships, or other otherwise unnecessary structural changes made to accommodate the individuals in conflict? (Yes = "1", No = "0")

Default values
Default values based on cited published research and/or known industry averages. These values may be altered by the respondent if known to vary from default values.
Length of ordinary work week, in hours
Number of working days per year, considering holidays and two-week annual vacation.
% Incremental cost of fringe benefits over base wage of hourly employees
% Incremental cost of fringe benefits over base salary of professional/managerial employees
% Cost of replacing an hourly employee as percentage of annual compensation
% Cost of replacing a professional/managerial employee as percentage of annual compensation
% Percentage impact of unresolved conflict on decision to terminate employment voluntarily
% Percentage impact of unresolved conflict on decision to terminate employment involuntarily
% ROI of employer's investment in labor
% Cost of conflict-incited theft, sabatoge, and equipment damage by employees as a percentage of their expected contribution to corporate profitability.
% Cost in inefficiency of workflow resulting from otherwise unnecessary restructuring as a percentage of combined salaries/wages of employees in conflict.
% Increased cost of health insurance premiums and other healthcare-related expenses to the employee as a result of stress-related (psychogenic) illnesses and accidents as a percentage of combined salaries/wages of employees in conflict..
Employer's monthly cost of employee health plan

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