The Dana Survey of Conflict Management Strategies
Uncovering how conflict is managed in your organization

This questionnaire about your personal strategies for conflict management in the workplace accompanies the two other tools offered by the MTI Training System. This tool yields a set of scores that help to evaluate your own conflict management strategies at work. If you respond to this questionnaire both before and after taking an MTI course, the difference in scores may be used to estimate concretely the effect of the training on your basic skills in conflict management at work.

The Dana Survey for Companies is a measure representative of an entire group (department, company, etc.) and not of an individual. Thus, it is necessary to take a representative sample of the group and to apply the necessary statistical methods to draw valid conclusions about the group as a whole.

On the other hand, the questionnaire that you are about to complete here explores your personal attitudes and strategies in dealing with conflict.

Here is the Interpretive Guide which will help you understand the results of this survey as well as the one for companies.

If you wish to take a course in conflict management in the workplace, here is a link for our dates and fees, or you may simply send an email to dtudor@germinalknowledge.com.

©2015 by Germinal Knowledge, SARL with permission from the Dana Mediation Institute, Inc. All rights reserved.

The Dana Survey of Conflict Strategies was developped by Daniel Dana, Ph.D., Barbara Hillmer, Ph.D., and Kathryn Jones, Ph.D.


Data Privacy

In this questionnaire, we do not ask any personal, sensitive information. We also do not store the results anywhere nor divulge them to anyone. The results are for your personel development Thus, if you wish to keep your results, you should copy them from the screen while you have them. Once the browser is closed, the results will be lost and irretrievable. To benefit the most from this questionnaire, be as honest and frank as possible.

Survey Questions

Referring to the scale below for definitions of each of the seven points, indicate how true each statement is of you by clicking a number on the scale to the right of each item. All items must be answered.

Strongly
Disagree
1
Disagree
2
Somewhat
Disagree
3
Neither Agree
nor Disagree
4
Somewhat
Agree
5
Agree
6
Strongly
Agree
7

When I am in conflict at work, I tend to. . . .
1. Disagree without becoming angry.
1 2 3 4 5 6 7
2. Openly share relevant information, rather than secretively withhold it.
1 2 3 4 5 6 7
3. Go directly to the person with whom I am in conflict to resolve it.
1 2 3 4 5 6 7
4. Get together with the other person to resolve the conflict cooperatively.
1 2 3 4 5 6 7
5. Avoid the person with whom I am upset.
1 2 3 4 5 6 7
6. Keep score and try to get even.
1 2 3 4 5 6 7
7. Know how to resolve conflicts cooperatively.
1 2 3 4 5 6 7
8. Avoid dealing with conflict directly by complaining to others.
1 2 3 4 5 6 7
9. Take personal responsibility for resolving conflicts to the mutual satisfaction both the other person and me.
1 2 3 4 5 6 7
10. Work together to find an agreeable solution.
1 2 3 4 5 6 7
11. Withhold information that may be needed by the other.
1 2 3 4 5 6 7
12. Get someone else to take care of solving the conflict for me.
1 2 3 4 5 6 7
13. Approach conflict as a competition to be won.
1 2 3 4 5 6 7
14. Engage in gossip and feed the rumor mill.
1 2 3 4 5 6 7
Strongly
Disagree
1
Disagree
2
Somewhat
Disagree
3
Neither Agree
nor Disagree
4
Somewhat
Agree
5
Agree
6
Strongly
Agree
7
In conflict situations at work,  
15. I often use threats to get my way.
1 2 3 4 5 6 7
16. I have been known to reprimand others publicly (in front of other people).
1 2 3 4 5 6 7
17. Thanks to my strong personality, I am often able to win conflicts by dominating the other.
1 2 3 4 5 6 7
18. I have a tendancy to dictate my conflict solutions to others.
1 2 3 4 5 6 7
19. I often have hostile arguments with others.
1 2 3 4 5 6 7
20. Sometimes it is useful, even justified, to get some support from others in order to put some pressure on those I do not agree with..
1 2 3 4 5 6 7
21. It is ok for a manager to use threats to get the job done.
1 2 3 4 5 6 7
Strongly
Disagree
1
Disagree
2
Somewhat
Disagree
3
Neither Agree
nor Disagree
4
Somewhat
Agree
5
Agree
6
Strongly
Agree
7
When I am at work,
22. If I am in conflict with someone, I prefer to go to our superior to have him or her solve the problem.
1 2 3 4 5 6 7
23. I sometimes think it is best to ignore a conflict.
1 2 3 4 5 6 7
24. I don't really think there is any sure-fire way to resolve a conflit.
1 2 3 4 5 6 7
25. It's not really worth it to get upset about a conflict. At any rate, nothing we do will change much.
1 2 3 4 5 6 7
26. I often pretend everything is okay even though I know there are unresolved problems.
1 2 3 4 5 6 7
27. Acutally, in my work there really isn't any conflict to speak of.
1 2 3 4 5 6 7
28. I tend to recognize conflicts early and resolve them before they escalate into major problems.
1 2 3 4 5 6 7
Done

©2015 Germinal Knowledge - Mediation Training Institute