The Dana Survey of Conflict Management Strategies
Uncovering how conflict is managed in your organization
The Dana Survey is one of the two benchmarking instruments of the MTI Training System, a programme for strategic conflict management. (The other instrument is the Dana Measure of Financial Cost of Organizational Conflict.) The survey yields a set of index scores that can be used to establish a quantitative assessment of the conflict management strategies that are currently imbedded in your organization. Following implementation of training and optional additional components of the Mediation Works Training System, the survey is again completed. A comparison of pre- and post-implementation indices provide a concrete measure of the impact of training in the core competencies for management workplace conflict and other support activities.
The Dana Survey is an organizational measure, not an individual one. That is, the index scores resulting from a single individual's responses are of limited value, unless they happen to be representative of that individual's organization. However, individuals who visit this website may complete the survey to gain greater insight into the value of using the instrument on a broader organizational basis.
Attend a Certification Conference in Managing Workplace Conflict and receive unrestricted access to these on-line instruments for conducting benchmarking and reassessment for program evaluation, comparative analysis between organizational units, underperformance diagnosis, and other purposes.
Pour participer dans un Cours de Certification en Gestion de Conflit au Travail envoyez-nous un email et vous aurez l'accès gratuitement à ces outils pour votre benchmarking et évaluation des programmes, de la performance, et d'autres buts.
©2003 by Dana Mediation Institute, Inc. All rights reserved. The Dana Survey of Conflict Management Strategies was developed by Daniel Dana, Ph.D., Barbara Hillmer, Ph.D., and Kathryn Jones, Ph.D.
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